The client was relying on self-reporting by merchandisers for measuring visibility KPIs. But there were challenges:
- Unreliable : Self reporting was prone to bias, errors and manipulation
- Time Consuming : Just measuring OSA manually for 100+ SKUs was very time consuming
- No competition insight : After Covid lockdowns, cleaning products category had increased competition, but client had no insight about the competition in-store activity
There was a need to track merchandiser productivity by attendance, beat-plans adherence and time spent per store.